Despite a looming funding crisis, SEPTA is reporting record-high customer satisfaction scores. The transit agency released a ...

The data comes from the agency’s quarterly Customer Satisfaction Survey, which was conducted for the first time since 2023.

SEPTA says riders are happier and crime is declining, as transit officials advocate for additional state funding to avoid a ...

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...

LA Metro. Metro Board Chair Janice Hahn on April 24 announced that the LAX/Metro Transit Center Station will open to the public on June 6. This historic project, years in the making, not only will add ...

We all have customer service expectations of the companies we deal with. Last week, SEPTA, the public transportation authority in the greater Philadelphia region, fell way short of my expectations.

SEPTA had more than 200,000 views on project websites, collected nearly 30,000 survey responses, conducted in-person conversations with more 10,000 people, and held 56 in-person and 36 virtual ...

Customer should contact the Key Call Center at 855-567-3782 to request a refund for any unused or partially used Transit Passes. Call Center hours are: Weekdays 6:00 AM - 8:00 PM and Weekends 8:00 ...

SEPTA is ending free parking for its riders and phasing fees back in beginning Monday, Sept. 23. Fees will be reinstated at all SEPTA-owned surface lots and garages by Wednesday, Nov. 6.

SEPTA is set to enforce fines and penalties for quality-of-life crimes, including alcohol consumption, public urination, smoking, littering and other offenses.