Despite a looming funding crisis, SEPTA is reporting record-high customer satisfaction scores. The transit agency released a ...

The data comes from the agency’s quarterly Customer Satisfaction Survey, which was conducted for the first time since 2023.

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...

SEPTA says riders are happier and crime is declining, as transit officials advocate for additional state funding to avoid a ...

We all have customer service expectations of the companies we deal with. Last week, SEPTA, the public transportation authority in the greater Philadelphia region, fell way short of my expectations.

Customer should contact the Key Call Center at 855-567-3782 to request a refund for any unused or partially used Transit Passes. Call Center hours are: Weekdays 6:00 AM - 8:00 PM and Weekends 8:00 ...

SEPTA had more than 200,000 views on project websites, collected nearly 30,000 survey responses, conducted in-person conversations with more 10,000 people, and held 56 in-person and 36 virtual ...