The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Amazon Web Services Inc. is moving agentic artificial intelligence up the software stack with the launch today of an expanded Amazon Connect portfolio, which has evolved into four distinct offerings ...

Amazon Web Services Inc. today announced the launch of Amazon Connect Health, a new agentic artificial intelligence solution focused on reducing administrative workloads for healthcare providers while ...

Here are AWS’ hottest new products for AI agents, agentic, Amazon Bedrock AgentCore, AWS Outposts, MCP Server, Quick and ...

Amazon Web Services announced Thursday the launch of Amazon Connect Health. This AI agent-powered platform is meant to help healthcare organizations automate repetitive administrative tasks, including ...

AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, with humans still in control. Amazon is turning its own operational AI ...

Premier Tier Services Partner and Anthropic Preferred Services Partner, announced today that it has achieved the AWS Amazon Connect Customer Services Competency in the Contact Center Transformation ...

Amazon Connect is now a set of four modules, a new AI assistant launches, and a partnership with OpenAI is enhanced. AWS on Tuesday announced an expansion of its partnership with OpenAI and launched a ...

Editor's take: AI agents have unquestionably become a hot topic among the largest tech vendors, as Amazon's recent event in New York City once again demonstrated. However, as awareness of the ...