I was recently in a heated email exchange with someone due to some pent-up feelings and personal beliefs that I could not let fester anymore. The individual wrote back to me in response to my email ...

In every office, in every plant, in every store, invariably there seems to be someone who just doesn’t get it. They’re snippy with customers; or they create more racket than a Mack truck running on ...

Today’s Sound Off concerns the lack of customer service due to workers’ attitudes: Dear Heloise: Last Saturday, my girlfriends and I went out for lunch to celebrate a birthday. It had been planned in ...