Salesforce Inc. today launched Agentforce Operations, an artificial intelligence system designed to extend specialized AI agents into the back office to automate manual work. Workflow automation tools ...

Automation tools change: Salesforce ended support for Process Builder and Workflow Rules, with Flow Builder now the only supported no-code automation tool. AI-powered flow building: Agentforce enables ...

Salesforce has introduced Agentforce Operations, a new AI-driven platform designed to automate back-office processes across systems like email, ERP, and collaboration tools. The tool uses specialized ...

Automation has always been underlying Salesforce product development, but it's more important than ever to users such as NASA. Salesforce has announced plans to integrate Einstein GPT and Data Cloud ...

At last week's Salesforce World Tour DC, Salesforce announced new Einstein GPT and Data Cloud capabilities for Flow, Salesforce’s business process automation solution. It also announced new Data Cloud ...

Enterprises have been fixated on AI agents for front office workflows, but there’s still a lot of operational drag behind the scenes. Many back office tasks, such as returns processing, inventory ...