Managing the workforce and working hours of your call center staff requires more than the often logic-puzzle-like scheduling maze. Your priority is for customers' calls to be expediently handled, but ...

Chicago Atlantic announced today that it served as the sole arranger and administrative agent on a $30 million senior secured ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

It's rare when it happens, but when miscalculations enter a call center the results can be catastrophic. Curt Barry, president of F. Curtis Barry & Company, a Richmond, VA, operations and fulfillment ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

LAPU-LAPU CITY, Cebu — Millions of Filipinos working in the business process outsourcing (BPO) industry may risk losing their jobs over a proposed United States (U.S.) bill that limits call center ...