PARIS (Reuters) - Aircall, a call centre software company that has been valued at around $1 billion, said on Thursday it was in no rush for a stock market flotation, as it unveiled a new product to ...

Call centre QA is how you determine if your agents are meeting your goals. It’s your opportunity to identify the effectiveness of your customer service and improve the overall customer experience.

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has made available its Softphone Connector on salesforce.com's AppExchange 2. The Softphone ...

Birmingham – August 23, 2007:A management buyout has resulted in the formation of a new contact software centre software company, Infinity Contact Centre Software (CCS). Although effectively a start ...

Dubai, United Arab Emirates, July 03, 2014 --(PR.com)-- VOCALCOM, a leading multi-channel Contact Centre Solutions provider for the Middle East and Africa was appointed to integrate AW Rostamani’s ...

United Telecoms, a South African provider of PBX, VOIP, unified communications and contact centre solutions, has added real-time call transcription and sentiment alerts across its United Voice Cloud ...

Call centre software company Aircall has raised a further $120 million in funding from investors including Goldman Sachs Asset Management, lifting its valuation to more than $1 billion. PARIS, June 23 ...

PARIS, June 27 (Reuters) - Aircall, the call centre software company valued at around $1 billion, said it had exceeded $100 million in annual recurring revenue, and planned to expand in Singapore and ...

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