The Insurance Regulatory Commission of Sri Lanka (IRCSL), in line with its regulatory obligations, is committed to ensure that policyholders are provided with required information regarding complaints ...

Announcing the changes yesterday, the Scottish Housing Regulator said the new complaints procedure will align with the Scottish Public Services Ombudsman’s updated model. The procedures explain what a ...

ACMA, the TV regulator, has pinged the Nine Network twice for not complying with the complaints handling provisions of the TV industry’s self regulatory code of practice. The regulator found that Nine ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

In the mortgage and general insurance sections of the Financial Services Authority’s website we are advised that one of the proposed changes in the recently published CP06/19 that relates to both ...

Synthes has not had the best couple of weeks. The company, which is facing legal action from families whose loved ones died after receiving a Synthes bone cement product, is facing other ...

The FSA has set out the final rules for the Financial Conduct Authority’s complaint handling procedure for firms and individuals. As proposed in November, the new rules will see two distinct stages to ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...