In attempting to gain loyalty, most customer service organizations concentrate on improving service experience quality, but new research from Gartner shows that such efforts aren’t enough to boost ...

Customer service in the technology sector has evolved from mere troubleshooting to a multifaceted role that involves empathy, data analytics, cross-departmental collaboration and a strong alignment ...

We have talked about why great customer service is important and what it means to have good customer service. Now, let us talk about how to implement great customer service in your company. As a small ...

Technology is definitely a big part of customer experience, but it's only one third of the equation. Customer experience (CX) is one of the broadest terms we use to describe a specific category of ...

In Q1 of 2014 Honeywell Scanning & Mobility collaborated with The Service Council to survey 260 field service operations leaders around the world.[1] The impetus of the survey was to see how these ...

Institute of Customer Experience board members Wavi Mungala and Sheila Mugusia chats with Chantel Botha the MD Brandlove (C) during their annual conference in Lake Naivasha Resort. [Antony Gitonga, ...

LONDON: 8 June 2016 — The automobile dealership service department is the No. 1 determinant of customer satisfaction and dealership loyalty, according to the J.D. Power 2016 UK Customer Service Index ...

Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service. Here are five of the most frequent customer service mistakes I ...

If you’re on a mission to improve your company’s customer service culture, adding a hospitality framework and mindset can be powerful in moving your initiative forward. If this distinction—between ...