TROY, Mich.--(BUSINESS WIRE)--The median age of first-time home buyers has increased to 33 years, the oldest age on record since the National Association of Realtors began tracking this data in 1981.

Insurance firms lag in delivering excellent customer experience, but many are recognizing it's time to catch up. People have insurance for their home, life, auto or health, but many of these consumers ...

In the ever-evolving landscape of car insurance, customer service plays a pivotal role in shaping the overall experience for policyholders. With the advent of generative AI, the dynamics of customer ...

While digital transformation has generated vast amounts of insurance-related data, the ability to deliver added customer value and improved customer service requires investment in the right technology ...

Insurance agencies can represent a number of products including home, life, auto, business and health insurance. Insurance companies make their money by selling insurance policies and collecting ...

Customer ratings can be tricky for any business, but in the insurance industry it poses some unique challenges. For legacy insurers, who are inherently local, customer reviews can be highly volatile – ...

Our team looked at over 100 of the top auto insurance providers in the U.S., from national providers like USAA, Travelers, and State Farm to regional providers like Erie Insurance. 8,500 Data Points ...

Geico is a better choice than Esurance for most drivers — its rates are often cheaper and it offers better customer service. Update: As of March 2023, Esurance is no longer selling insurance policies ...

I recently discovered that my wife is working for a company, and neither of us realized it. To make matters worse, her working conditions are frustrating, it’s not a rewarding position and the pay isn ...

Safety has great rates and good coverage options but below-average customer service. Safety Insurance, which operates in Massachusetts, New Hampshire and Maine, has cheap auto insurance policies and a ...

JACKSONVILLE, Fla — Jacksonville-based Brightway Insurance has openings for its Customer Service Representative role, which takes inbound calls from customers and agents. “If you have a background in ...