Recognition based on verified customer reviews places Scorebuddy among the top Customer Service Software products and ...

G2 recognition is unique because it recognizes companies based on independently benchmarked software user reviews and ...

In the realm of customer service, a monumental shift is underway. Outdated legacy software faces an existential threat from the relentless advancement of AI-powered solutions. This transformation is ...

When ChatGPT came out in November 2022, Eoghan McCabe was about a month into his second stint as CEO of Intercom, the customer service software company he had co-founded a decade earlier. Growth had ...

Customer service departments are being reframed as profit drivers that can help brands build customer loyalty. To scale agent capabilities, brands can use automation tools, services that provide ...