Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

The adage “the customer is always right” rings true to a point. Your customers have a right to expect good service and a quality product at a fair price. But some clients or customers have ...

Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into what's ...

“From being cursed at on the phone or at the customer service counter to threats of violence in a hospital ER, frontline workers in all fields deal with difficult customer interactions,” said Emily ...

Enterprise sales are the holy grail for most businesses – the sale of products and services to a large company offers a potential step-change for revenues and profitability. The hitch is that these ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...