“911, what's your emergency?" Police dispatchers face a lot of stress in their professional lives. Not only do they have to quickly help people who are in need of help or are panicking, but they also ...

"We get huge numbers of open line calls — a phone dials 911, but no one is speaking. Very often, there are innocuous sounds ...

A city review shows it took almost an hour for police to be notified that Parker Wells, an 11-year-old Calgary boy, was ...

By the time the clock strikes midnight on a single Tuesday, Chicago’s 911 dispatchers will have fielded nearly 10,000 calls for police, fire and ambulance services. Of those, some of them are ...

Ricardo Martinez II explains how emergency calls are prioritized, why burnout is rising, and what callers can do to get help faster.

Over a seven-hour period Tuesday, nearly 1,700 calls did not go through to one of the city’s two emergency call centers. It was unclear what had caused the problem. By Sally Goldenberg Maria Cramer ...

Jonathan Levinson / OPB Portland 911 operators are answering the phone four times faster than they did four years ago, according to a city audit released Wednesday. “We found that Emergency ...

Milwaukee 911 dispatch director admitted staff dropped the ball on a battery-in-progress call. Two call takers were placed on administrative leave following an internal investigation. Police and fire ...