The deal adds agentic workflow automation and enterprise system connectivity to Genesys Cloud, with capabilities expected to ...

AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

Contact center cloud and premises leader Genesys today announced Tony Bates as its new CEO, effective immediately. Bates succeeds Paul Segre, who will continue with Genesys as chairman. Genesys also ...

Artificial intelligence is "completely reshaping the way companies interact with their customers," and agentic AI is not just the future but the most transformational technology of our times, Genesys ...

Investment strengthens the company’s global partnerships with Salesforce and ServiceNow to accelerate the agentic AI customer experience orchestration opportunity This milestone reinforces the ...