Employees that possess effective communication skills are less apt to misinterpret information passed along to them by their supervisors, colleagues or clients, ensuring more accurate transactions and ...

Workers who possess exemplary listening skills are valuable members of the workplace. Effective listening skills support customer service initiatives, benefit workplace relationships and prevent ...

"Hearst Magazines and Yahoo may earn commission or revenue on some items through these links." How many times have you nodded along during a conversation, only to realize you didn’t absorb a single ...

There’s a cute story of the worker returning to his desk, trembling, after his annual review with his boss. “What’s wrong?” asked his co-worker. “Boss said I have two problems, and I need to work on ...

Most people can vividly remember a moment in their life when they felt very deeply heard and understood by another—perhaps by a friend or partner, therapist or teacher, family or community member. On ...

Most of us move through each day engaging in conversations with friends, co-workers, and family members. But the majority of the time, we aren’t listening. We’re often distracted by things in our ...

I recently had the opportunity to compare the difference in listening skills between my 7-year-old niece and a grown adult (my sister). My niece won. My niece told me exactly what I had said in a ...

These skills will build deeper connections and relationships in the workplace. Most leaders know listening is crucial, but distractions, packed schedules, and our own mental monologues often get in ...

In leadership, few skills are as routinely overlooked as listening. Yet listening is certainly a valuable leadership superpower. Listening is the quiet powerhouse behind effective people leadership, ...

As coaches, our primary tools are listening and questioning. It’s time we take responsibility for how we’ve listened and the questions we’ve asked. It’s time we listen and respond in new ways. First, ...