When it comes to measuring their customers’ satisfaction, too many companies have settled into a comfortable rut of changing their approaches to get the results they want. It’s like buying a treadmill ...

Ask any call center manager about their top objectives and you will get answers like, “Provide world-class customer service” or “Delight our customers.” The focus on customer satisfaction is driven by ...

A 2016 survey of executive leadership found that 90% of CEOs believe that consumers are one of the greatest impacts on business performance and strategy. However, customer satisfaction provides an ...

David Kennedy is CEO of Corona Insights, a market research, evaluation, and strategy firm based in Denver, Colorado. To continue reading this content, please enable ...

CALGARY, Alberta--(BUSINESS WIRE)--IrisCX, the smart video platform for virtual product selection, DIY setup, and support, today introduced Session Score, a real-time, AI-based customer satisfaction ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Customer loyalty and satisfaction are crucial components of ...

In 1986 TransAlta Utilities Distribution Line Clearance began something unprecedented in the UVM business – obtaining signed consents for all VM work. Then in 1989, they did something really risky by ...

When it comes to customer satisfaction, courtesy and service, the U.S. Mint is the Neiman Marcus of government agencies. In an annual survey that measures how well the federal government serves the ...

Financial advisors climb 1% to post an industry-leading -- and record high -- ACSI score of 82, marking their fifth year of improvement. Gains in trust, advisor interactions, account opening, and ...