Forbes contributors publish independent expert analyses and insights. In the last decade, automation in customer service has exploded across the business world. It has always been challenging to ...

The way people connect has changed dramatically over the last decade. Social media redefined communication. Messaging apps made conversations instant. Video cal ...

New research from Conduent Incorporated revealed that HR leaders now express clearer intentions and more defined plans for AI ...

As AI continues to force itself into nearly every aspect of the business world, many companies are left wondering what role human connection will play. While AI promises efficiency, automation, and ...

AI has become a big part of the way many people work, learn, and teach. This includes AI’s ability to provide an individualised approach to education and help students develop their skills. A study by ...

Forbes contributors publish independent expert analyses and insights. William Arruda covers personal branding, leadership, and careers. Artificial intelligence has reshaped how we live, work, and ...

As AI becomes increasingly integrated into our daily lives, it can be hard to know where to focus in trying to understand the changing world. Still, it is important to have thought-provoking ...

The balance between technology and human interaction in the workplace is crucial. As you navigate the fusion of technology and personal interaction in your workplace, find out how to make tech work ...