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Users began reporting issues with the payment services on Down Detector at around 11 a.m. ET. PayPal's status page indicated all its services, including Venmo, were operational at about 12:30 p.m., but it remained unclear if all users' issues were actually resolved.
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PayPal and Venmo down as thousands of users 'can't see' their money
PayPal and Venmo appeared to go down Thursday afternoon, according to hundreds of user complaints posted on Downdetector.com The problem seemed to spike around 9 a.m. this morning and persisted through the early afternoon.
One of the many online services impacted by the October 20, 2025, internet outage was Venmo. Get a restoration update on the payment app here.
A massive global outage linked to Amazon Web Services disrupted major platforms like Apple, United Airlines, Venmo, and Snapchat.
Payment apps PayPal and Venmo hit with outages on Thursday, Oct. 16. Thousands of users reported issues to Downdetector.com
Thousands of PayPal and Venmo users were having difficultly accessing their accounts on Thursday, according to outages reported to DownDetector.com.
You can adjust this option by heading into your Venmo app, choosing Settings (the gear icon), then Privacy, then navigating to your Find Me options, where you can restrict who can find you on PayPal. Just don't do it quite yet: Expect a Venmo update in November to make this option available.
It's easy to find someone on Venmo if you need to send money, or a payment request. Here's how to do it in three ways.