Palestinian stories are no stranger to awards season. But 'All That's Left of You,' 'Palestine 36' and 'The Voice of Hind ...

Customer experience leaders need to present insight with enough "voice" to prompt real actions. Voice of the Customer (VoC) programs are a cornerstone of successful customer experience programs. Yet ...

Atwood just sits back and listens. "My grandmother fell in love with him because he had a beautiful voice in church," Donna said. "So she brought him home to Sunday supper to meet my mother." The ...

Traditional ways of gathering feedback — such as surveys, focus groups, and post-interaction questionnaires — have long served as the backbone of Voice of Customer (VoC) programs. These methods have ...

I am grateful to California-based journalist Ian Lecklitner for asking recently, "What are people really hearing when they say, 'God told me to do it'?" It's complicated and I had to really think. Ian ...

At least this time Chris Conley has some help. The last time he left the Kansas City Chiefs and joined a team in the AFC South, he became easily the most experienced wide receiver on the roster. With ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--A new survey from TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), the company dedicated to crafting enduring customer experiences through ...