Energy supplier Ovo is facing a substantial financial penalty after the industry regulator concluded it had left vulnerable customers exposed to potential harm. The Bristol-headquartered firm, which ...
Ofcom has imposed a substantial £23.8 million fine on Virgin Media, citing the company's failure to protect thousands of vulnerable customers during their transition to digital landline services. The ...
During 2024, the Financial Conduct Authority (FCA) carried out a review of firms’ treatment of customers in vulnerable circumstances. After a lengthy and detailed review, the FCA published its ...
The regulator found many examples of good practice, but also published further guidance and case studies to help firms address areas for improvement. On 7 March 2025, the FCA published findings from ...
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