In a sector where speed is everything, the irony is clear — without shared goals, defined key performance indicators, and ...

The healthcare industry faces the formidable challenges of rising costs and precarious profit margins. Elevated supply and labor costs, combined with structural revenue pressures, have created a ...

Process improvement can be a frightening concept. For many people, it signals the start of a downsizing cycle or at least a period of uncomfortable change. The truth is, process improvement has been a ...

Continuous Process Improvement (CPI) is a strategic approach for developing a culture of continuous improvement in the areas of reliability, process cycle times, costs in terms of less total resource ...

The University of Tennessee at Martin set up a new process improvement facilitator position and gave the person who holds it no authority, no budget, and no staff. Yet that's the way he likes it, and ...

A recent survey shows 15% of healthcare revenue cycle leaders plan to invest in robotic process automation (RPA), up from zero a year earlier. But is now the right time for RPA for your revenue cycle ...

Many companies under pressure to deliver results look for rapid solutions to complex challenges. Seasoned strategist Stephen Rasey argues that long-term success comes not from temporary fixes but from ...

Take a moment and do a web search on the term “lean goals.” Go ahead—it’ll just take a moment. Do you see all those articles headlined, “The Three/Four/Five Goals of Lean”? If you take another moment ...

Is SIPOC still worth using? Lean and Six Sigma have many tools for improving or designing new processes. You’ll see SIPOC ...

In the ever-evolving landscape of modern business, the pressure to innovate is relentless. Organizations are constantly pushed to develop state-of-the-art products, services, and business models that ...

Last year, Omaha, Neb.-based Methodist Health System decided to create a road map for its ICD-10 adoption process, with the assistance of The Advisory Board Company. In the process, they discovered an ...

Process time vs. cycle time is a discussion that comes up often for newcomers to Six Sigma. Understanding these principles ...