Atul Gawande has written three bestselling books: Complications, Better and The Checklist Manifesto. The Checklist Manifesto is about the importance of having a process for whatever you are doing.

The appointment of Dr Atul Gawande to lead the "ABC coalition" was in some ways a relief for healthcare's vested interests, however. Gawande is that rare thing: a surgeon-journalist. He teaches at ...