As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The bills will also prominently display ‘Telangana’ alongside the TSSPDCL name, announced chairman and managing director ...

The 48-year-old man pleaded guilty to two charges after a woman reported being assaulted when she visited his apartment for ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Crypto wasn't stolen this time, but data was leaked with the potential to lead to thefts later on.

Digital payments are growing fast in India, but rising fraud cases and unresolved complaints are pushing the RBI to tighten ...

Hardware wallet giant Ledger is grappling with a data exposure incident, this time linked to its third-party payment ...

"NS&I does not notify customers of any changes to how their area is categorised, as this information does not affect their ...

Digital Insurance contacted insurance professionals to comment on new and emerging risks to consider for 2026. U.K. insurance ...

Ledger reportedly suffered another data breach via third-party provider Global-e, raises concerns of crypto wallet security & ...