CMSWire

Medallia & Ada Partner on Agentic AI for Customer Experience

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

Medallia and Ada Announce Strategic Partnership to Unite Customer Intelligence with Agentic AI to Elevate Customer Experiences

New joint solution combines Medallia's deep customer experience and operational intelligence with Ada's proven capabilities for agentic AI at scale to fix customer friction fast Medallia, Inc., the ...

Medallia Honors Global Experience Leaders with 2026 Expy Awards: CIBC, Santalucía, Vanguard, and Verizon Business Take Home Accolades

The 2026 winners demonstrate what experience management can achieve at its highest level: transforming feedback into foresight, empowering organizations to lead with conviction, a ...
Business Mondays

Medallia Honours Global Experience Leaders with 2026 Expy Awards

Medallia, the global leader in customer and employee experience, today announced the winners of the 2026 Medallia Expy Awards ...
Business Wire

Medallia Expands Frontline-Ready AI™ with Mobile Innovations to Drive Faster Customer Experience Action

TYSONS, Va.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today unveiled several new Frontline-Ready AI™ capabilities as part of its Fall 2025 Release. These ...
Business Wire

Northumbrian Water Selects Medallia to Elevate Customer Experience for 4 Million Water Customers

TYSONS, Va.--(BUSINESS WIRE)--Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, one of the United Kingdom’s top-performing ...
Morningstar

City Cruises Teams up with Medallia to Deliver a Frictionless Digital Experience That Lets Customers Set Sail with Ease

Medallia is the global leader in customer and employee experience, trusted by the world’s most iconic brands — including 7 of the Fortune 10. Medallia’s AI-driven platform helps enterprise ...
CMS Wire

Medallia and Adobe Expand Partnership With AI Agent Integration

Medallia announced on Sept. 23 that it has expanded its strategic partnership with Adobe, integrating with Adobe's newly launched AI Agents. The integration aims to enhance how businesses build, ...
Seeking Alpha

Medallia Client TransUnion Earns Award for Excellence in Customer Experience

TransUnion's innovative approach to leveraging CX insights to improve customer and agent experiences landed the organization the “Customer Service Team of the Year Award” “The Stevie Award recognition ...
Morningstar

Medallia and Choctaw Nation Launch New Omnichannel Experience Strategy

Real-time insights advance tribal services impacting healthcare, hospitality, wellness, and cultural programs Medallia, Inc., the global leader in customer and employee experience, and the Choctaw ...
SDxCentral

Medallia Named a Strong Performer in Customer Analytics Technologies by Independent Research Firm

The report notes that Medallia is an ideal fit for “customer experience pros and digital business leaders at customer obsessed organizations” PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the ...