Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

If you're craving the celebrity chef experience, Gordon Ramsay has an entire fleet of global restaurants. These are the ...

Pay-TV broadcasters, such as DStv, and streaming services, like Netflix, are facing a growing threat of piracy globally, ...

The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...

Customer-Centric Approach Forthing’s customer service is designed to support users with inquiries and after-sales services. With a dedicated support team, customers can easily access information about ...

Dozens of people have reported issues with customer service, delayed deliveries and refunds, and warranty disputes at popular ...

Sara Richter, chief marketing officer at SAP Emarsys, will unveil new insights from the SAP Emarsys Customer Loyalty Index ...

Sarah Mills says a recent WestJet incident where bags didn’t make it to Mexico along with the passengers highlights once ...

Ahmedabad: A consumer commission here ordered a restaurant to pay Rs 25,000 to a customer for serving him non-vegetarian food ...

Barnes Asphalt Maintenance Inc. has reached its 30-year milestone, a significant achievement in an industry where contractor ...

Travelers were stranded after the FAA abruptly halted flights to Puerto Rico and the Caribbean, forcing overnight waits and ...

OPINION: There are some terrific restaurants and cafes. There are also some terrible ones.