The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

A fivefold spike in automated interactions is redefining what customer architecture needs to be. The window for experimentation is closing. By 2026, the landscape of customer interaction will be ...

I put an Interior Define sofa to the test to see how it performed in the face of the ultimate judge: my cat. Our editors and experts handpick every product we feature. We may earn a commission from ...

Chief of Space Operations Gen. Chance Saltzman (right) speaks Nov. 20, 2025, in a fireside chat with Stephen Kitay, vice president of space defense at True Anomaly. Credit: Center for Strategic and ...

Custom market research has always been notoriously slow and costly to conduct, often requiring many months and significant investments. As a result, marketers have made many strategic decisions ...

Banking and financial services are industries where being on the bleeding-edge of technology is essential. Global players in these markets must hone their competitive edge, taking every opportunity to ...

September 25, 2025 Add as a preferred source on Google Add as a preferred source on Google Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a ...

This article details how to define your ideal customer profile (ICP) for highly effective marketing. It emphasizes using ChatGPT with specific prompts to identify best client traits, uncover core ...

The Ninth Circuit joins its sister circuits and affirms a “bright-line” FINRA definition of “customer.” Investors must have direct transactional relationship with member firm or associated person in ...