A new Gartner survey finds customers are roughly three times more likely to turn to third-party GenAI tools than company chatbots for customer service issues. Customers aren't rejecting AI. They're ...

After beta-testing a model for library fulfillment in late 2025, Seattle-based ThriftBooks has launched LibraryAdvantage, a program for ordering everything from new releases to out-of-print editions.

This year’s Digital News Report marked a notable milestone: for the first time, social and video networks overtook news publishers as a source of news globally. As audiences continue to migrate toward ...

About 60% of U.S. adults say they read AI summaries at the top of search engine results, while about 30% say they don’t, and 10% are unsure. When a Google AI Overview accompanies search results, ...

PORTLAND, Ore. (KOIN) – A popular program that delivers free books to young children across Oregon is now officially part of the state government. Gov. Tina Kotek signed the bill in Gresham yesterday, ...

The takeaway: Despite the apparent growth of an anti-generative AI movement, more Americans are using chatbots than ever before, according to a new survey. But somewhat paradoxically, just 16% of ...

Clockwise, from top right: An employee at an Amazon Web Services lab in Austin, Texas; a woman uses a smartwatch; a student before commencement at the University of Southern California; a person uses ...

Blake has over a decade of experience writing for the web, with a focus on mobile phones, where he covered the smartphone boom of the 2010s and the broader tech scene. When he's not in front of a ...

DoorDash launched a new chatbot that lets users order food and groceries and make reservations with photos and prompts. It's a market that's becoming a major testing ground for agentic AI tools.

ST. GEORGE, La. (WAFB) - St. George city leaders have pushed back a vote to potentially break away from the East Baton Rouge Parish Public Library System (EBRPL). Council members deferred the vote for ...

The South Florida Water Management District's Python Elimination Program rewards hunters for removing the invasive snakes. In May 2026, contracted hunters eliminated 315 python eggs from the ...

Instagram has resolved a security issue that allowed several users’ accounts to get hacked. The attack appeared to rely on tricking Meta’s own AI-powered support chatbot into granting access to a ...